Returns & Exchange Policy
This Return and Exchange policy sets out our procedures for change of mind after purchase.
Returns
Unless the item arrives defective, you will be responsible for the return/exchange shipping charges. Certain restrictions apply.
To make a return, please contact us on our contact page or send us an email within 24 hours of the product's delivery. Submit your request together with the proof of purchase (a copy of the official receipt), a video or picture of any damage if there is for the product being returned, and a member of our staff will contact you thereafter to provide assistance and further instructions.
IMPORTANT: It is your responsibility to take photos of the damage immediately, notify us of the damage, and reach out to us within 24 hours of the delivery.
The returned products must also include all original packaging, labels, stickers, seals, manuals, accessories, and still have their protective materials.
We may, in our sole and absolute discretion, charge a restocking fee of 10% of the purchase price of the product returned.
Abuse of Return and Exchange Policy
We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning products that they have not purchased etc. We reserve the right to amend this policy at any time at our discretion.
Refunds
We will only permit refunds in the exceptional situation where the returned product is found to be defective, and repair or replacement of such product is not possible.
All refunds to the returned item will be issued to the original credit card or PayPal account used to place the order.
Please contact us here if you are unsure about whether your product can be returned or not.
